Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about Heritage IT, or if you need support, please Contact Us.

Yes, we tailor our solutions based on your individual business’s requirements. We will meet with you and discuss your needs, offer suggestions and then provide a solution that best meets your requirements. We also will adjust our services to your needs as you grow and change.

As you will note on our service-support page our service level agreements encompass support up to a 24 hours a day, 7 days a week, 365 days a year option. For clients who have current service level agreements that require out of normal business hours support (and this includes our international clients), there are essentially 2 options: telephone our dedicated support telephone line or login to our Client Login page and raise a support ticket. In either case the request will be passed promptly via call diversion or messaging systems within our case escalation system to the designated after hours support consultant.

If you have a System Administrator Support Agreement in place, this support will be included under your agreement. For all other support, a fee is incurred. Please contact us if you would like further information.